Cancellation Policy

We understand that sometimes you may need to cancel or reschedule your appointment. We kindly ask that you give us at least 24 hours notice if you need to change your appointment time to avoid a cancellation fee. Cancellation fees will be charged to the credit card number that is given when appointment is made. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure.

CANCELLATION FEES:
We understand that sometimes schedule adjustments are necessary; therefore, as a courtesy, we ask that you please give us at least 24 hours notice prior to your appointment to reschedule or cancel. Otherwise, you will be charged a fee of
$75.00 for any Aesthetic Service or $25.00 for MedSpa Service. No-shows will be charged $80 for any Aesthetic Service, or $30 for any Spa service.

HOW TO CANCEL OR RESCHEDULE:
To cancel or reschedule your appointment. please call us by phone at 540-887-8200. If we do not answer your call. we require that you leave a voicemail with your first and last name, appointment date/ time and reason for cancellation or rescheduling. We request that you do not cancel by text or email.

LATE ARRIVALS:
If you arrive late for your appointment, we will do our best to accommodate you; however, please note that your treatment may be shortened to avoid delays for other clients. Full charges will apply.

EMERGENCY SITUATIONS:
We understand that emergencies happen. If you are unable to give us 24 hours advance notice due to a true emergency, please let us know as soon as possible. We will take your situation into consideration.

POLICY ACKNOWLEDGEMENT:
By scheduling an appointment with us, you are agreeing to our cancellation policy. We appreciate yoL1r understanding and cooperation.